Frequently Asked Questions

Everything you need to know about your Ninjutso gear.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the domestic region, while international shipping can take 7-15 business days depending on customs processing.

What is your return policy for electronic products?

We offer a 30-day return policy for all products. Items must be in their original packaging and in like-new condition to be eligible for a full refund.

Do Ninjutso products come with a warranty?

Yes, all our hardware includes a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track the status of my shipment?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Are your wireless mice compatible with both Windows and Mac?

Yes, our peripherals are plug-and-play compatible with Windows, macOS, and Linux, though advanced software customization may be limited to Windows.